faq

Is therapy confidential?

Generally, the law ensures that all communication between the client and the practitioner are kept private. No information is shared without the client’s written consent. There are some exceptions to this rule;

• Suspected child abuse, or abuse of a dependant adult or elder. Practitioners must report this to the appropriate authorities immediately.  

• If a client threatens serious harm to someone else, the practitioner is required to inform the police.

• If a client expresses intent to harm themselves, the practitioner will do everything possible to ensure their safety and if necessary, additional measures may be taken.

• If a court issues a subpoena, the practitioner may be required to disclose client information.  

When do I need to get a Mental Health Care Plan?

A Mental Health Care Plan is applicable when you are seeing a registered psychologist. Registered psychologists have completed their tertiary education and passed their board exam, allowing them to have a provider number through which you can receive a Medicare rebate. If you’re seeing a provisional psychologist, you can still have a Mental Health Care Plan, but you won’t be able to use it for a Medicare rebate until they become fully registered. Provisional psychologists have finished their tertiary studies and are currently completing their internship or practical requirements before taking their board exam. While you can’t get a rebate, the fee is lower so you’re out-of-pocket costs are the same.  

Please note that you do not need a Mental Health Care Plan to see our psychologists, but you will be required to pay the full fee.  

Is therapy right for me?

Deciding to pursue therapy is a personal decision. People seek therapy for various reasons. It might be to address ongoing psychological challenges, or to manage anxiety and depression. Sometimes, its in response to life changes like a divorce or a career shift. Many also turn to therapy for personal exploration and growth.

Working with a psychologist offers valuable insights, support, and strategies to navigate life’s changes. Therapy can assist with a range of issues, such as depression, anxiety, conflict, grief, stress management, body image issues, and major life transitions.  

Therapy is for anyone ready to take charge of their life, enhance self-awareness, and work towards positive change.  

How can therapy help me?

Therapy can offer many benefits, depending on your needs and goals. A psychologist, counsellor, or social worker can provide support, guidance, and practical tools to help with challenges like anxiety, depression, relationship struggles, grief, stress, or low self-esteem.  

Many people find therapy helpful for personal growth improving communication, and managing life’s ups and downs. It can also give you a fresh perspective on problems and help you develop healthier coping strategies.

Some of the benefits include:

• Understanding yourself, your goals, and your values better

• Improving relationships and communication skills

• Finding new ways to manage stress, anxiety, and emotions

• Breaking old habits and building healthier ones  

• Boosting self-confidence and self-esteem

The more you engage in therapy and put what you learn into practice, the more you’ll benefit from it.  

What is therapy like?

Each therapy session is unique and tailored to your personal goals. Your therapist will guide conversations around what matters most to you, helping you work through challenges and grow. Sessions typically last around fifty minutes and are scheduled frequently to support your progress.  

Therapy can be short-term, focusing on a specific issue, or longer-term for deeper healing and personal development. Your therapist may sometimes suggest activities outside of sessions, like reading a helpful book or tracking certain behaviours.  

To get the most out of therapy, it helps to reflect on what you discuss and apply it to your daily life. Being actively involved in and between sessions allows for real progress and personal growth. Therapy is for those who are ready to take prioritise their well-being, make positive changes, and gain deeper self-awareness.  

Here’s what you can expect from therapy:

• A supportive space filled with compassion, respect, and understanding

• Fresh perspectives to help you break free from unhelpful patterns and emotions

• Practical strategies to create meaningful, lasting change

• Effective techniques and guided support to help you move forward

Therapy is a journey of growth, and each step brings you closer to a healthier, more fulfilled life.  

Do you accept NDIS and Medicare services?

Yes, we are an NDIS and Medicare Service provider.

What are the session fees?

Clinical Psychologist

• 50-minute session $240

• NDIS fee equivalent $244.22

Psychologist

• 50-minute session $230

• NDIS fee equivalent $244.22

Provisional Psychologist

• 50-minute session $140

• NDIS fee equivalent $193.99

Behaviour Support Specialist

• NDIS fee $193.99

Social Worker

• 50-minute session $195

• NDIS fee equivalent $244.22

Counsellor

• 90-minute session $120

Speech Therapy

• 45-minute session $120
• 45- 90 minute session $180

• NDIS fee equivalent $193.99

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What is your cancellation policy?

If you need to cancel or reschedule your appointment, please notify us as soon as possible. If changes are made with less than 24 hours’ notice or you are unable to attend your session, the full session fee will apply. We understand that unexpected situations can arise. If this happens, please call our admin team on 03 6327 5701, they will be happy to discuss your situation and let you know if the session fee applies.  

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What are the benefits of a Mental Health Care Plan?

Under Medicare, a Mental Health Care Plan allows you to access up to 10 therapy sessions per year with a Medicare rebate, helping to make support more affordable. This rebate covers part of the session fee, reducing your out-of-pocket expense. The exact amount depends on your Medicare threshold.  

Can I claim sessions through my private health?

Yes, eligible sessions may be claimable through your private health insurance. We recommend checking with your provider to confirm your cover for therapy services and to process any claims. While we’re unable to process private health rebates in our office, your provider can guide you through the claiming process.

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What services does a Behaviour Support Specialist provide?

A Behaviour Support Specialist helps people manage challenging behaviours in a positive way. They work with individuals, families, and support networks to create practical strategies that improve daily life and overall well-being.

Their services include:

• Understanding the reasons behind certain behaviours

• Creating personalised support plans to encourage positive behaviour

• Providing guidance and training for families and carers

• Helping to improve communication and coping skills

• Ensuring support is safe, respectful, and in line with best practice

The goal is to help individuals feel more in control, confident, and supported in their daily lives.

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What services does a speech pathologist provide?

A speech Pathologist helps individuals with communication and swallowing difficulties. They support individuals in improving their speech, language, social skills, and ability to eat and drink safely.  

Their services include:

• Helping with speech clarity and pronunciation  

• Supporting language development and understanding  

• Assisting with stuttering and voice difficulties

• Improving social communication skills

• Helping with swallowing and feeding challenges

Speech Pathologists work with children and adults to build confidence and independence in everyday life.